Política de reembolso

RETURNS AND REFUNDS POLICY

14-day right of withdrawal

If you are a consumer in the European Union, you may withdraw from your online purchase within 14 days from the date you, or a person appointed by you, receives the goods. You do not need to provide a reason.

To request a return, contact NUVORA through the Contact page before sending any item. Include your order number, the product concerned and the reason for the request. We will provide the correct return instructions and return address. Items sent without prior authorisation, or sent directly to the manufacturer or supplier, may not be accepted.

Return conditions

For a change-of-mind return, the product must be complete and, where reasonably possible, unused and in its original packaging with all accessories and documentation. You may inspect the product as you would in a physical shop, but you may be responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and operation.

Return costs

For a change-of-mind return, the customer is responsible for the direct return shipping costs. If the product is defective, damaged in transit, incorrect or not as described, NUVORA will provide a remedy without additional delivery costs to the customer.

Damaged, defective or incorrect products

Please contact us as soon as possible and include photographs of the product, packaging and shipping label. Keep all packaging until the claim has been assessed. NUVORA may arrange repair, replacement, collection or refund as appropriate.

Refunds

After receiving and inspecting the return, we will notify you of the outcome. Approved refunds will be issued to the original payment method. For a valid withdrawal, the refund includes the price paid and the cost of the least expensive standard delivery option offered at checkout. Additional costs for an upgraded delivery service are not refundable. We may withhold the refund until the goods are received or until you provide evidence that they have been sent back.

Bank processing times may vary after a refund has been issued.

Legal guarantee

Products sold to consumers in the European Union are covered by the applicable legal guarantee of conformity, with a minimum duration of two years from delivery. If a product is faulty or does not match its description, contact NUVORA so that repair, replacement, price reduction or refund can be assessed in accordance with applicable law.

This policy does not limit any mandatory consumer rights available under the law of the customer’s country.